Topika-FAQs-Page-Copy

Everything you need to know about ordering, delivery, returns and working with Topika.

Can’t find your answer? Email support@topika.co.za and our team will help.

1. Orders and Payment

How do I place an order?

You can order Topika products from our official store at topika.co.za, or through our brand stores on Takealot and Amazon South Africa. All three channels ship from our Johannesburg warehouse.

Which payment methods do you accept?

On topika.co.za we accept Payfast. We never ask customers to pay outside the official checkout.

Can I change or cancel my order?

You can change or cancel an order before it is dispatched by contacting the platform you ordered from, or our support team with your order number. Once an order has left our warehouse, the platform return process applies.

Do you provide invoices or VAT receipts for business buyers?

Yes. Send your order number, company name and VAT number to support@topika.co.za and we will issue a VAT invoice within 2 business days.

Do you offer wholesale or trade pricing?

Yes. Wholesale accounts are handled by our partnerships team. See the Our Partners page or email support@topika.co.za with your store details and expected volumes.

Why is the price different between Takealot, Amazon and topika.co.za?

Each platform sets its own promotions, delivery fees and commission structure, so prices and bundle offers can differ. The price shown at checkout on the platform you use is always the price you pay.

Shipping and Delivery

Where do you deliver?

We deliver across South Africa, including main centres and outlying areas.

How long does delivery take?

Orders are dispatched from our Johannesburg warehouse within 1 business day. Delivery then takes approximately 2 to 4 business days in main centres and 5 to 10 business days in outlying areas. Final delivery estimates are shown at checkout on each platform.

How do I track my order?

For topika.co.za orders we email a tracking link once your parcel is collected.

What are the delivery fees?

Delivery fees are calculated by the platform based on your address and basket size. On topika.co.za, delivery is free for orders over R500, otherwise R69.

What happens if I miss a delivery attempt?

The courier will contact you on the number linked to your order. Please keep that number reachable. If all attempts fail, the parcel returns to our warehouse and we contact you to arrange redelivery.

Can I change my delivery address after ordering?

If the order has not been dispatched, contact the platform or our support team and we will update the address if the courier allows it. Once dispatched, the delivery address cannot be changed.

Returns, Refunds and Warranty

What is your return window?

Unused items in their original packaging can be returned within 30 days of delivery. Faulty or damaged items are covered beyond that window in line with your statutory rights under the Consumer Protection Act.

How do I start a return?

For topika.co.za orders, email support@topika.co.za with your order number, photos of the item and the reason for return.

Who pays for return shipping?

If the item is faulty, damaged or incorrect, we cover the return cost.

How long do refunds take?

Once the returned item is inspected at our warehouse, refunds are processed within 5 to 10 business days. Refunds go back to the original payment method through the platform you ordered from.

What if my item arrives damaged or faulty?

Contact us within 48 hours of delivery with your order number and clear photos or a short video. We will arrange a replacement or refund, and collection of the faulty item where needed.

What if I received the wrong item?

Contact us with your order number and a photo of what you received. We arrange collection of the incorrect item and send the correct one at no extra cost.

Can I exchange an item instead of getting a refund?

Exchanges are possible subject to stock availability. Follow the same return process and state that you would prefer an exchange.

What if parts or accessories are missing?

Contact us within 48 hours with your order number and photos of everything you received. We send the missing parts or replace the item if parts are unavailable.

Products and Quality

How does Topika choose its products?

We source directly and select products against everyday usefulness, materials, safety, price-to-quality ratio. Every batch is inspected before it leaves our warehouse and spot-checked again on arrival in Johannesburg.

Are the product photos and measurements accurate?

We photograph the actual products and list the measurements for each item. Screens can display colours slightly differently, and handmade or soft goods may vary within 1 to 2 cm.

Will out-of-stock items be restocked?

Most items are restocked within 2 weeks. Add the item to your wishlist on the platform you shop from to be notified when it is available again.

Wholesale and Partnership

How do I become a retail partner?

Email business@tophida.com with your business name, store locations, the categories you are interested in and expected monthly volumes. Our team replies within 2 days with our catalogue, trade price list and terms.

Do you supply large-format retail chains and distributors?

Yes. Tophida supplies large-format retail and distribution partners across South Africa.

Can I resell Topika products on my own online store or marketplace?

Resale of Topika products requires an approved wholesale or distribution agreement. Apply through the Our Partners page or business@tophida.com. Unauthorised resale is not permitted.

Contact and Support

How can I contact Topika?

Email support@topika.co.za.

How quickly do you reply?

We reply to most messages within 2 business day. Messages received after hours or on public holidays are answered on the next business day.

I have a problem with my Takealot or Amazon order. Who should I contact?

Start with the platform where you placed the order, because they manage delivery and returns for that order. You are also welcome to contact us with your order number and we will look into it with the platform on your behalf.

Where is Topika located?

Our South African operations and warehouse are in Valueco, Gold Reef Business Park, 119Booysens Reserve Rd, Theta, Johannesburg,2091, supported by our parent group’s head office in Longgang District, Shenzhen, Guangdong,China.

How do I lodge a complaint?

Contact our support team first on support@topika.co.za. We confirm every escalation in writing and keep you updated until it is resolved.