1. Who we are

This website is operated by TOPHIDA ECOMMERCE (PTY) LTD, registration number 2024/544710/07, with its registered address and warehouse located at Unit 28, Block A, Gold Reef Business, 119 Booysens Reserve Road, Theta, Gauteng, 2091, South Africa (hereinafter referred to as “Topika”, “we”, “us” or “our”).You can contact us at support@topika.co.za

2. Acceptance of these terms

By using topika.co.za or placing an order with us, you agree to these terms.

3. Eligibility

You must be at least 18 years old, or have the assistance of a parent or guardian, to place an order.

4. Products, descriptions and availability

We describe our products as accurately as we can, including measurements and materials.Please note that colours may appear differently on different screens. Soft goods may be subject to only slight variations. All products are subject to availability. If an item you ordered is unavailable, we will contact you and offer a replacement, a substitute of equal or greater value, or a full refund.

5. Prices, VAT and errors

Prices are shown in South African Rand and include VAT unless stated otherwise. We may change prices and promotions at any time before you place an order. If an obvious pricing error occurs, we may cancel the affected order and refund you in full before dispatch .

6. Orders and acceptance

Your order is an offer to buy. A contract is formed when we confirm dispatch, or when you receive an order confirmation email. We may decline an order where there is suspected fraud, resale in breach of our wholesale terms, or an unresolved prior dispute.

7. Payment

Payment is processed by PDP，Courier Guy，MDS colivery. We accept Pay fast. We do not store full card numbers on our systems. Where you order on a marketplace, payment is collected by that platform.

8. Delivery, returns and warranty

Delivery terms are set out in our Shipping Information pagehttps://topika.co.za/privacy-policy.

9. Promotions and vouchers

Promotional codes have no cash value and cannot be combined unless stated. We may withdraw a promotion where it is used in breach of its terms or in a way that is clearly abusive.

10. Marketing communications

Where you opt in, we may send you marketing messages by email, SMS or WhatsApp. You can opt out at any time using the unsubscribe link or by emailing privacy@topika.co.za. Service messages about your order are not marketing and are always sent.

11. Accounts and security

You are responsible for keeping your login details secure and for activity under your account. Tell us immediately if you suspect unauthorised use.

12. Intellectual property

All content on this site, including the Topika name and logo, product photography, text and design, belongs to us or our licensors, and may not be copied or used commercially without written permission.

13. Reviews and user content

If you submit a review, photo or comment, you confirm it is your own content and you grant us a non-exclusive, royalty-free licence to use it in our marketing. We may remove content that is unlawful, misleading or abusive.

14. Third-party platforms and links

Our products are also sold through Takealot and Amazon South Africa. Those sites are operated by third parties and governed by their own terms and privacy policies. Links from our site to third-party sites are provided for convenience only.

15. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, or loss arising from events beyond our reasonable control.

16. Indemnity

You indemnify us against claims arising from your unlawful use of this site or breach of these terms.

17. Events beyond our control

We are not in breach of these terms where a delay or failure is caused by events beyond our reasonable control, including load shedding, civil unrest, port or customs delays, or transport disruptions. We will tell you promptly and offer an alternative or a refund where the delay is unreasonable.

18. Complaints and dispute resolution

Contact support@topika.co.za first and we will try to resolve the issue within within 2 business days..

19. Changes to these terms

We may update these terms. The version published on this page at the time of your order applies to that order. Material changes take effect when published unless stated otherwise.

20. General

If any clause is unenforceable, the rest of these terms continue to apply. Our failure to enforce a clause is not a waiver of it. You may not assign your rights under these terms without our written consent.

21. Contact

TOPHIDA ECOMMERCE (PTY) LTD, Registration No. 2024/544710/07, Unit 28, Block A, Gold Reef Business, 119 Booysens Reserve Road, Theta, Gauteng, 2091, South Africa.

Email: support@topika.co.za